Return & Exchange Policy

At Clothinco, your happiness matters to us. We've kept our return and exchange process simple and hassle-free, with a straightforward 10-day window, so you can shop with peace of mind.

• You have 10 days from the date of delivery to request a return or exchange — for any reason.
• To keep things easy for everyone, please return items unused, unworn, unwashed and undamaged, in their original packaging (hangers, poly bags and tags included).
• Returns are refunded as store credit equal to the full item value you paid — nothing deducted — and it never expires, so it's always ready whenever you're ready to shop again.
• Please include your original invoice and label with the return.
• Items bought during a sale or with a promotional discount are eligible for exchange only, not for return/refund.

If we're unable to dispatch your order

If we're ever unable to fulfil or ship an order you've placed — for example, if a style sells out before dispatch — we refund the full amount directly to your original payment method. No store credit involved in this case, so you get your money back the way you paid.

How to return or exchange an item

• Raise your request any time within 10 days of delivery through clothinco.com/apps/ecoreturns, or message us on WhatsApp at +91 63558 14465 — whichever's easier for you.
• When you raise your request, you'll pay a ₹100 pickup charge to confirm it — this covers the reverse pickup from your doorstep and isn't taken out of your store credit.
• Once your item reaches us and passes a quick quality check, we'll issue your store credit — the full item value — within 2-3 working days and let you know by SMS or email.

Warehouse address:
Plot No. 11, Ground Floor, Vrunda Embro Park, Saniya-Hemad, Surat-395010

Phone: +91 63558 14465 (WhatsApp only)
Email: info.clothinco@gmail.com

Note: Custom-stitched or customised products aren't eligible for return or exchange.